Question 1

What payment methods are accepted at signup?

Accepted Answer

Signup is through Stripe checkout and accepts major credit and debit cards. For ACH or other methods, email ab@myofficeboca.com.

Question 2

How do I manage my subscription on myofficeboca.net?

Accepted Answer

Go to myofficeboca.net and click on Members to manage your subscription.

Question 3

How do I update my credit card after it was replaced or closed for fraud?

Accepted Answer

Go to myofficeboca.net and click on Members to update your payment method. Do not wait on an old emailed session link.

Question 4

My Stripe / checkout payment link failed — how do I finish payment?

Accepted Answer

Try checkout again from https://www.myofficeboca.com, or go to myofficeboca.net and click on Members to pay an open invoice. Email ab@myofficeboca.com with the email used at checkout if the charge failed mid way.

Question 5

What happens if a subscription payment fails for insufficient funds?

Accepted Answer

Stripe typically retries the card. If fees stay unpaid, the virtual office subscription ends. Pick up documents within 30 days of last payment. Reactivate at myofficeboca.com to resume service.

Question 6

How do I cancel so I am not charged for the next billing period?

Accepted Answer

Go to myofficeboca.net and click on Members to cancel before your next billing date.

Then remove the address from Sunbiz, websites, and directories.

Question 7

Where can I retrieve invoices and receipts?

Accepted Answer

Go to myofficeboca.net and click on Members — your invoices and receipts are on your member page. Stripe also emails receipts for many successful charges.

Question 8

Can I get a prorated refund if I cancel mid-month?

Accepted Answer

Generally no. Fees are billed in advance and unused months of less than 30 days are not refunded under the agreement.

Question 9

Can I pay by ACH or wire instead of card?

Accepted Answer

Checkout is card based through Stripe. For ACH or wire exceptions, email ab@myofficeboca.com.

Question 10

Is there a cancellation fee if I cancel month-to-month service?

Accepted Answer

There is no separate cancellation fee for ending month to month service when you cancel with proper notice before the next billing period. Unused months are generally not refunded. After cancel, remove the MyOfficeBoca address from Sunbiz and other listings so you are not billed for post termination address use.

Question 11

How much notice do I need to give before canceling?

Accepted Answer

For typical month to month service, go to myofficeboca.net and click on Members to cancel before your next billing date so you are not charged again. The usage agreement also has notice language (including a one month notice schedule under Term). If your term is longer than month to month, different notice may apply. Email ab@myofficeboca.com if you want confirmation for your specific term.

Question 12

Is service month-to-month with automatic renewal until I cancel?

Accepted Answer

Yes for most plans. Service renews automatically until you cancel with appropriate notice at myofficeboca.net (click on Members) or in writing.

Question 13

What is the post-termination address usage fee if I keep using the address after cancel?

Accepted Answer

$250 per month (or partial month) until you fully remove the address and send written proof of removal. Unpaid amounts may go to collections.

Question 14

Can I pause my subscription instead of canceling?

Accepted Answer

We do not offer a formal pause. You cancel or stay active. Reactivate later at myofficeboca.com if you return.

Question 15

I cancelled already — why was I charged for two months?

Accepted Answer

Charges after a cancel usually mean cancel was submitted after a billing date, notice timing did not cover the next cycle, or autopay already ran. Check your invoices at myofficeboca.net (click on Members) and email ab@myofficeboca.com with dates so we can explain the two charges.

Billing, payments & cancellation questions

Speak with our team in Boca Raton.