Question 1

Can I use the address for Amazon, UPS, or FedEx business accounts?

Accepted Answer

You may use it for business account setup where a street address is required, subject to carrier rules and our package size limits. It is not a retail storefront or public pickup locker service. Extremely large or inventory style shipments are not accepted.

Question 2

Do you hold packages and letters the same way?

Accepted Answer

Yes, within size and weight limits (generally up to 10 lbs and 1 cubic foot). Larger packages may be refused.

Question 3

What is the maximum package weight and size you accept?

Accepted Answer

Generally up to 10 lbs and up to 1 cubic foot. Larger or heavier packages may be refused.

Question 4

Do you accept packages over 10 lbs or larger than 1 cubic foot?

Accepted Answer

No. Those shipments may be refused or returned by the carrier.

Question 5

Can I pick up packages at the office free of charge?

Accepted Answer

Yes. Pickup of accepted mail and packages at the location is free of charge.

Question 6

What happens if mail or packages are not collected within 30 days?

Accepted Answer

We are not liable for mail not collected within 30 days. After non payment, pick up within 30 days of last payment or material may be destroyed.

Question 7

Do you accept retail walk-in traffic or public-facing retail use at the center?

Accepted Answer

No. Retail style use with frequent public walk ins is not permitted.

Question 8

Can I put signs on doors or windows for my business at the center?

Accepted Answer

No. Signs on doors or windows visible from outside are not allowed. Lobby directory listing is the approved display option.

Question 9

Do you accept hazardous, perishable, or high-value shipments?

Accepted Answer

No. Do not send hazardous, perishable, or high value shipments here. We may refuse them.

Question 10

Can Amazon Lockers or third-party marketplace returns use this address?

Accepted Answer

This is not an Amazon Locker or public returns desk. Light business parcels within size limits may be accepted for active members. Heavy marketplace return volume or inventory style use is not allowed.

Question 11

Do you open packages for security screening?

Accepted Answer

We do not routinely open packages for screening. Ultimate scanning opens mail as part of that service. We may refuse suspicious or prohibited items.

Question 12

Can I store inventory at the Virtual Office location?

Accepted Answer

No. This is not warehouse or inventory storage. It is a virtual office and mail service.

Question 13

Do you accept UPS Access Point or Amazon Hub deliveries?

Accepted Answer

We accept carrier deliveries to our street address for active members within size limits. We are not a public UPS Access Point or Amazon Hub locker.

Package receiving & shipping questions

Speak with our team in Boca Raton.